Privacy policy

Privacy Policy

Our privacy notice outlines how we handle your personal data, including collection, storage, use, disclosure, retention, and transfer. It’s tailored to help you find the information you need based on your interactions with us, the products or services you use, and your location. We may update this notice, so check back periodically for changes. While we may share links to other sites we think you’ll find useful, we don’t control or oversee their data practices. Be sure to review their privacy notices when you visit.

Processing in the context of the business relationship

We may process your personal data in the context of the business relationship, for the purposes of:

1. Rights and obligations: We use your data to exercise our rights and fulfill contractual duties, such as providing services, invoicing, and responding to your inquiries. Additionally, we ensure your access to our resources and defend legal claims.
2. Security maintenance: Your data helps us maintain the security of our products, services, and websites by preventing and detecting threats.
3. Fraud detection: We process your data to identify and combat fraudulent or malicious activities, safeguarding our intellectual property rights.
4. Legal compliance: Your data ensures our adherence to legal obligations, including record-keeping and industry standards like export transaction screening.

Regarding data collection:

• We collect personal data through web forms, online interactions, or third parties/public sources.
• This data includes contact details, biographical information, content provided by you, and observed relationship details.

Regarding legal basis:

• Contract performance: We process your data to fulfill contractual obligations and exercise rights under agreements.
• Legitimate interest: Balancing your rights with our interests, we use your data to maintain security, prevent threats, and enforce intellectual property rights.
• Compliance: We process your data to meet legal obligations such as due diligence and record retention.
• Consent: Your voluntary provision of data allows us to process it for specific purposes.

Processing in the context of marketing and customer’s surveys

We may process your personal data in the context of the marketing and customer surveys, for:

1. Marketing communication: We inform you about our products, services, publications, and events through various channels based on your interests and previous interactions, including email, telephone, text message, social media, post, or in person.
2. Customer feedback: We conduct customer satisfaction surveys to gather feedback on how we can enhance our products and services.
3. Testimonials and reviews: We collect testimonials, comments, and reviews from customers to support or improve our offerings and share them with our client base.

Regarding data collection:

• We obtain personal data from you directly through webforms or online interactions, or from your company or third parties.
• This data includes contact information and content provided by you, such as survey responses and testimonials.

Regarding legal basis:

• Unless we explicitly request consent, we rely on legitimate interests for processing your data for direct marketing and customer surveys.
• You can opt out of direct marketing by using the “Unsubscribe” link in our communications or by contacting us. If you withdraw consent or unsubscribe, we will not process your data for marketing purposes.

We process your personal data for direct marketing and customer surveys based on 3D Infotech’s and your company’s legitimate interests unless we explicitly request your consent. You can opt out of direct marketing by clicking the “Unsubscribe” link in any marketing communication or by emailing support@3dinfotech.com to exercise your right to object. If you withdraw consent or unsubscribe, we will cease processing your data for direct marketing purposes.

Processing in the context of visiting 3D Infotech websites

When you visit our websites, we may gather data about your interactions using cookies, which may include your device and user ID, operating system details, accessed sites and services, and the timing of each request. We utilize the One Trust cookie manager to automate cookie management, allowing you to control which cookies are stored on your device. Your consent, obtained through the One Trust cookie manager, serves as the legal basis for processing your personal data. For more details on the cookies, we use, their purposes, and to adjust your preferences, please activate the Cookie Preferences pop-up on our websites.

Processing in the context of visiting 3D Infotech social media pages

You can engage with us on various social media platforms including Facebook, Instagram, LinkedIn, Twitter, Xing, and YouTube. Unless stated otherwise, the social media platform provider is solely responsible for processing your personal data when you visit our company page. To understand how your data is processed by these providers, refer to their respective privacy statements. Facebook and LinkedIn offer us anonymous statistics and insights about visitors to our company pages (“Page Insights”). While this data is anonymous, Page Insights are compiled based on previous personal data processing by the platform provider. We play a role in this process by defining Insight parameters, making us jointly responsible with the platform provider for processing personal data to create Page Insights. This processing serves our legitimate interest in analyzing page interactions to enhance our content. Agreements with Facebook and LinkedIn as joint controllers govern this processing, with legal data protection obligations distributed between us and the platform provider. For more details, refer to the joint controller agreements:

• LinkedIn Joint Controller Addendum
• Facebook Joint Controller Addendum (applies to Instagram and Facebook page processing)

Security

We use adequate physical, technical, and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access.

Transfer of your personal data

Your personal data may be accessed by or shared with the following categories of recipients:

• 3D Infotech companies and relevant third parties who provide services within the scope of our business relationship.
• Service providers acting as processors on our behalf, such as cloud service or system providers.
• Law enforcement authorities, regulators, attorneys, and consultants for legal compliance or to establish, exercise, or defend rights or claims.
• Content published by you on our website’s offerings, like chat rooms or forums, may be globally accessible to other registered users.

When transferring your personal data outside the European Economic Area or the UK, we ensure compliance with applicable laws and data protection standards. Transfers are made to recipients in countries with adequate data protection levels determined by the European Commission or UK adequacy regulations. Alternatively, we use EU Standard Contractual Clauses or International Data Transfer Addenda, following a thorough risk assessment or impact assessment, to ensure recipients can comply with data protection requirements.

Retention periods

Unless indicated otherwise at the time of the collection of your personal data, we will retain your personal data for as long as it is necessary to fulfill the purpose of the processing, e.g., for the duration of the business relationship and any applicable statutory limitation periods thereafter, or as long as necessary to comply with our legal obligations, such as retention obligations under tax or commercial laws or the resolution of disputes.

Your rights

You have the right to know and access the personal data we process about you, including requesting a copy of it. If your personal data is incorrect, you can request correction, and in some cases, deletion. You also have the right to object to certain processing and request limitations on processing. However, limiting or deleting your data may affect our ability to fulfill our commitments to you. Additionally, you can request data portability, transferring your data to another controller in a machine-readable format. While we may not always be obliged to comply with deletion, restriction, objection, or data portability requests, certain circumstances may justify further processing, such as exercising freedom of expression, legal obligations, or defense of legal claims. We will evaluate your request and inform you of our decision and reasoning. If you provided consent for processing, you can withdraw it at any time without justification. Upon withdrawal, your data (to the extent required) will be retained on our “do not contact” list. To exercise your rights, email support@3dinfotech.com.

Objections and complaints, privacy team contact

Our Privacy Team, led by the Group Privacy Officer, is available to assist you with any queries, concerns, comments, or complaints regarding data privacy. You can reach out to our Privacy Team at support@3dinfotech.com. Additionally, if applicable laws permit, you have the right to lodge a complaint with the relevant data protection supervisory authority, such as those within the countries of the European Economic Area. The contact details of the data protection supervisory authorities within the European Economic Area are available here.

Identity of the controller

All 3D Infotech companies have contractually committed to implementing appropriate technical and organizational measures to safeguard your personal data. They also pledge to assist each other in fulfilling your requests and managing data breaches, including meeting reporting and notification obligations. While you can enforce your rights against any 3D Infotech entity, 3D Infotech, Inc. has been designated to inform you about the joint processing of your personal data and serve as the primary point of contact for your inquiries. If you contact any other 3D Infotech company directly, they will collaborate with other entities to address your concerns and ensure your rights as a data subject are upheld. For further assistance, please reach out to us at support@3dinfotech.com.

For California residents only

The purpose of this section is to provide information to California residents pursuant to the California Consumer Protection Act of 2018 (CCPA). Personal data also includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a “consumer” or “household” as defined therein. We do not and will not sell your personal data to third parties.